We now offer a more convenient way to order your custom gifts directly through our website! Simply visit the "Orders" page, select the product you'd like to personalize (such as a 20oz tumbler, 12oz sippy cup, t-shirt, or hoodie), and complete the form with the required details.

Each form is tailored to the product you choose and collects all the personalization info we need. Once your request is submitted, we’ll follow up via email with a design proof and offer up to 2 revisions before finalizing.

Prefer to chat first? You can still place an order through Instagram DM or by emailing us at info@thevelvetboxxco.com.

Absolutely. We specialize in creating one-of-a-kind pieces based on your vision — not just templates.

Production timelines vary depending on the item and quantity. We recommend placing your order 2–4 weeks in advance of your desired delivery date.

Yes. For bulk or event gifting, a minimum quantity per item of 6 is required.

We currently ship across North America.

Shipping options and rates will be discussed at the time of ordering, based on location and urgency.

Yes — express options are available depending on order volume and timelines. Please inquire at the time of booking.

Because all items are handcrafted and customized, all sales are final. A 50% deposit is due upon confirmation, with the remaining balance required prior to shipping.

Each piece is thoroughly inspected before leaving our facility, and design proofs help avoid any mistakes. That said, if something unexpected happens, please contact us directly — we’ll handle each concern with care on a case-by-case basis.

Yes! A digital proof will be provided for approval before production begins.

Each order includes two free revisions. Additional changes may be subject to extra charges.

Yes — in fact, we recommend it. Whether it’s a wedding, corporate event, or private dinner party, a consultation ensures we bring your full vision to life.

We’re always happy to help! Please email us at info@thevelvetboxxco.com or send a direct message via Instagram.

We typically respond within 24 hours or less.

Yes — just let us know at the time of ordering and we’ll make it extra special.

Unfortunately, no changes or cancellations can be made once personalization is in progress.

Yes! We keep records of past designs and can recreate or tweak them to suit your next occasion.